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Privacy Policy

Introduction

At Gorgeous, we are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our website to purchase tours and event tickets.

1. Data Controller

Gorgeous is the data controller responsible for the personal data you provide to us. Our contact details are:

Gorgeous
Email: obi@mynite.co.uk
Phone: +44 7958 552 838

2. Personal Data We Collect

When you make a purchase on our website, we collect the following personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit/debit card details or other payment information.
  • Booking Details: Information related to your tour or event booking, such as dates, times, and preferences.

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.

Handling this data also allows us to:

  • Send you important account/order/service information.
  • Respond to your queries, refund requests, or complaints.
  • Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
  • Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally we may also collect the following information:

  • Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
  • Product pages visited and content viewed while your session is active.
  • Your comments and product reviews if you choose to leave them on our website.
  • Account email/password to allow you to access your account, if you have one.
  • If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Processing Your Orders: To process and confirm your bookings for tours and event tickets.
  • Communications: To contact you with booking confirmations, updates, and customer support.
  • Personalisation: To tailor our services to your preferences and interests.
  • Marketing: To send you promotional offers and updates about our services, only if you have opted in to receive such communications.
  • Legal Obligations: To comply with legal and regulatory requirements.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfil our contract with you when you make a purchase.
  • Consent: For marketing communications, where you have given explicit consent.
  • Legal Compliance: To comply with legal obligations.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with the following:

  • Service Providers: Third-party vendors who assist us in processing payments and delivering services.
  • Spam detection: Visitor comments are checked through an automated spam detection service.
  • Legal Authorities: When required by law or to protect our rights.
  • Payment Processing: We accept payments through Stripe and Woocommerce. When processing payments, some of your data will be passed to Stripe or WooCommerce, including information required to process or support the payment, such as the purchase total and billing information.
  • LiteSpeed Cache: This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our payment processing is secure and complies with industry standards.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request restriction of processing your data under certain conditions.
  • Portability: Request transfer of your data to another organisation or directly to you.
  • Objection: Object to the processing of your personal data in certain circumstances.
  • If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please contact us at obi@mynite.co.uk / +447958 552 838.

9. Cookies

Our website uses cookies to enhance your browsing experience and collect information about website usage. For more details, please see our Cookie Policy.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we will notify you of significant updates.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Gorgeous
Email: obi@mynite.co.uk
Phone: +44 7958 552 838